2022.09 - PRESENT
Desktop Support Technician
Crypto IT Solutions
- Managed complex, multi-tenant Entra ID environments and enforced "Identity-First" security.
- Architected Conditional Access policies and deployed phishing-resistant MFA.
- Developed AI-assisted PowerShell scripts for Identity Threat Detection (ITDR).
- Supported diverse client base (Retail, Civic, Healthcare, Legal) resolving high-escalation issues.